Terms and conditions

Working with me is straightforward

My terms and conditions are:

All projects
  • The agreement is between the client and Pagster Limited
  • The rate will be discussed and agreed with the client before the project commences
  • VAT on UK projects will be charged
  • VAT on international projects will be agreed on a case-by-case basis
  • Invoices will be submitted to the client either in stages or at the end of the project – depending on the size of the project
  • Payments are due within one calendar month of the invoice date
  • Late payments will be charged interest at 2% above the prevailing HSBC small business loan rate (as advertised on its website) – at the discretion of Pagster Ltd

Out-of-pocket expenses will be charged back to the client for:

  • Venues inside London – typically no expenses unless travelling after 6:00PM
  • Venues outside London – accommodation (if overnight stays are required), economy travel, transport between my home and the station or airport, taxis in the venue city and meals (but not alcohol)
  • Any other expenses incurred on behalf of the client – to be agreed in advance
  • Copyright of the work remains with Pagster Ltd until the invoice is paid in full, then it passes to the client.
Training and coaching
  • Copyright of all training and coaching material – including but not limited to the lesson plans, PowerPoint slides, workbooks, games and exercises – remains with Pagster Ltd. This includes all training and coaching material developed specifically for the client.


The only exception is material that the client supplies to Pagster Ltd for training or coaching purposes (e.g. the client’s marketing materials or examples of their employees’ writing).


If the client wishes to obtain a licence for the training or coaching material for their own use, this can be agreed for a separate fee.

  • Cancellation or alteration fees will be payable if the client cancels or alters their booking for a training course or a coaching session within four weeks of the agreed delivery date, as follows:


15 – 28 days before the agreed delivery date – 25% of the full fee

8 – 14 days before the agreed delivery date – 50% of the full fee

3 – 7 days before the agreed delivery date – 75% of the full fee

within 48 hours of the agreed delivery date – 100% of the full fee


These charges are necessary because it is usually not possible for Pagster Ltd to deliver training or coaching for another client when bookings are cancelled or altered within four weeks of the agreed delivery date.

Use of this website

Pagster Ltd is the sole owner of the copyright of this website.


All rights reserved, including the right to reproduce this website, or portions thereof, in any form.


You may include links to any page on this website in your blog, website, emails or social media. However, Pagster Ltd reserves the right to ask you to remove your link if they consider it inappropriate.


No part of the text or design of this website, including images and photographs, may be reproduced, transmitted, downloaded, decompiled, reverse engineered, or stored in or introduced into any information storage and retrieval system, in any form or by any means, whether electronic or mechanical without the express written permission of Pagster Ltd.

Registered Office

Registered Office:

35 Ballards Lane, London N3 1XW, UK

Company number:


VAT number: