Terms and conditions

Working with me is straightforward

My terms and conditions are:

The agreement is between the client and Pagster Ltd.

  • Copyright of all training and coaching materials remain with Pagster Ltd. This includes all training and coaching materials developed specifically for the client. The only exception is materials that the client supplies to Pagster Ltd (e.g. the client’s reports or examples of their employees’ writing).
  • The client will not make a video or audio recording of any part of a training course or coaching session without explicit written permission from Pagster Ltd.
  • If the client wishes to obtain a licence for the training or coaching material for their own use, this can be agreed for a separate fee.
  • The rate will be discussed and agreed with the client before the project commences.
  • VAT is charged on UK projects.
  • VAT is not charged on international projects. (VAT is British sales tax.)
  • Invoices will be submitted to the client either in stages or at the end of the project – depending on the size of the project.
  • Payments are due within 30 days of the invoice date.
  • Late payments will be charged interest at 2% above the prevailing HSBC small business loan rate (as advertised on its website) – at the discretion of Pagster Ltd.

Out-of-pocket expenses will be charged back to the client for:

  • Virtual training or coaching – typically no expenses
  • Venues inside London – typically no expenses unless travelling after 6:00PM
  • Venues outside London – accommodation (if overnight stays are required), economy travel, transport between my home and the station or airport, taxis in the venue city and meals (but not alcohol)
  • Any other expenses incurred on behalf of the client – to be agreed in advance
Cancellation and alteration fees for training and coaching

Cancellation fees will be payable if the client cancels their booking:

  • 15-28 days before the agreed delivery date – 25% of the fee
  • 8-14 days before the agreed delivery date – 50% of the fee
  • 2-7 days before the agreed delivery date – 75% of the fee
  • Within 48 hours of the agreed delivery date – 100% of the fee

Alteration fees will be payable if the client changes the time of their booking:

  • More than 7 days’ notice to a date within one month of the original date – no fee
  • 2-7 days’ notice to a date within one month of the original date – 25% of the fee
  • Less than 48 hours’ notice to a date within one month of the original date – 50% of the fee

These charges are necessary because it is usually not possible for Pagster Ltd to deliver training or coaching for another client when bookings are changed at short notice.

Use of this website

Pagster Ltd is the sole owner of the copyright of this website.

All rights reserved, including the right to reproduce this website, or portions thereof, in any form.

You may include links to any page on this website in your blog, website, emails or social media. However, Pagster Ltd reserves the right to ask you to remove your link if they consider it inappropriate.

No part of the text or design of this website, including images and photographs, may be reproduced, transmitted, downloaded, decompiled, reverse engineered, or stored in or introduced into any information storage and retrieval system, in any form or by any means, whether electronic or mechanical without the express written permission of Pagster Ltd.

Pagster Ltd

Registered Office:

35 Ballards Lane, London N3 1XW, UK

Company number:


VAT number: