Terms and conditions

• Copyright of all training and coaching materials remains with Pagster Ltd. This includes all training and coaching materials developed specifically for the client. The only exception is materials that the client supplies to Pagster Ltd (e.g., the client’s reports or examples of their employees’ writing).
• The client will not make a video, audio, AI or other recording of any part of a training programme or a coaching session without explicit written permission from Pagster Ltd.
• If the client wishes to obtain a licence for the training or coaching materials for their own use, this can be agreed for a separate fee.

• The rate will be discussed and agreed with the client before the project commences.
• VAT is charged on UK projects.
• VAT is not charged on international projects. (VAT is British sales tax.)
• Invoices will be submitted to the client either in stages or at the end of the project – depending on the size of the project.
• Payments are due within 30 days of the invoice date.
• Late payments will be charged interest at 2% above the prevailing HSBC small business loan rate (as advertised on its website) – at the discretion of Pagster Ltd.

Out-of-pocket expenses will be charged back to the client for:

• Online training or coaching – typically no expenses
• Venues inside London – typically no expenses unless travelling after 6:00PM
• Venues outside London – accommodation (if overnight stays are required), economy travel, transport between my home and the station or airport, taxis in the venue city and meals (but not alcohol)
• Any other expenses incurred on behalf of the client – to be agreed in advance

Cancellation fees will be payable if the client cancels their booking:

• 15-28 days’ notice – 25% of the fee
• 8-14 days’ notice – 50% of the fee
• 2-7 days’ notice – 75% of the fee
• Less than 48 hours’ notice – 100% of the fee

Alteration fees will be payable if the client changes the date of their booking:

• 2-7 days’ notice – 25% of the fee
• Less than 48 hours’ notice – 50% of the fee

These charges are necessary because it is usually not possible for Pagster Ltd to deliver training or coaching for another client when bookings are changed at short notice.

Pagster Ltd is the sole owner of the copyright of this website.

All rights are reserved, including the right to reproduce this website, or portions thereof, in any form.

You may include links to any page on this website in your blog, website, emails or social media. However, Pagster Ltd reserves the right to ask you to remove your link if they consider it inappropriate.

No part of the text or design of this website, including images and photographs, may be reproduced, transmitted, downloaded, decompiled, reverse engineered, or stored in or introduced into any information storage and retrieval system, in any form or by any means, whether electronic or mechanical without the express written permission of Pagster Ltd.